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Reserve Seat

Job Ad 

Hub Assistant

 

 

Role Purpose

The Hub Assistant will support the daily running of the space and help create a calm,welcoming, and organised environment for users. The role is not just about opening doors orcollecting payments. It is about helping people feel comfortable, focused, respected, andencouraged while using the space.

Main Responsibilities

  • Welcome visitors warmly and explain how the space works.
  • Manage hourly access, bookings, payments, and basic customer records.
  • Help maintain a quiet and respectful atmosphere.
  • Support users with simple questions about the space, internet access, refreshments,sessions, and available services.
  • Keep the space clean, organised, and ready for use throughout the day.
  • Monitor seating, water, coffee, tea, biscuits, and other complimentary items.
  • Help coordinate pre-ordered snacks from local food partners.
  • Support reading sessions, workshops, and community activities when needed.
  • Report any issues with electricity, internet, equipment, furniture, or customerbehaviour.
  • Share customer feedback with the management team so the space can keep improving.

Person We Are Looking For

  • Calm, polite, dependable, and willing to learn.
  • Organised, honest, and observant.
  • Able to maintain a peaceful and respectful environment without being rude or harsh.
  • Able to use WhatsApp and Excel or Google Sheets to record bookings, payments, and visitor hours.
  • Experience managing social media pages, with evidence of growing engagement or followers.
  • Willing to support refreshments, keep the hub tidy, and report any issues quickly
What is your highest level of education?*
Are you available to start work within the next 3 weeks?*
Are you available to work some weekends if required?*
What type of role are you looking for?*
How far do you live from the hub?*
Do you have any current commitment that may affect your availability?*
Which best describes you?*
Can you work in a quiet and focused environment?*
Can you politely correct a visitor who is disturbing others?*
If a customer is rude to you, what would you do first?*
If you do not know the answer to a visitor’s question, what would you do?*
A visitor is speaking loudly while others are reading. What would you do first?*
Two visitors disagree over a seat booking. What would you do?*
A visitor keeps breaking the rules after being corrected politely. What would you do?*
A visitor asks for special treatment because they know someone in management. What would you do?*
Can you use WhatsApp for enquiries and bookings?*
Can you use Excel or Google Sheets to record bookings, payments and visitor hours?*
Have you recorded payments, sales or customer bookings before?*
A customer says they paid by transfer, but payment has not been confirmed. What would you do?*
At the end of the day, the payment record does not match the money received. What would you do?*
Are you comfortable handling cash and transfer payment records?*
Have you managed a social media page before?*
Which of these have you personally done before?*
Do you have evidence of growing engagement, followers or enquiries?*
Can you create at least 2 simple posts per week if given guidance?*
Are you willing to support tea, coffee, water, biscuits and snack orders?*
Can you keep the hub clean, calm and organised during the day?*
If the internet, power, furniture or equipment has a problem, what would you do?*
Are you willing to complete a short practical task during the interview?*
Do you confirm that the information you provided is true?*
Join our community
We built max to honor your craft and give you room to grow. We might not get every single detail right on day one, but we promise to listen to you, adapt, and make this space better every single week.
SPACE ADDRESS
Tumfure behind
invsetment Quarters,
Labridges Hotel and inn
Gombe, Gombe State
OPENING HOURS
S
M
T
W
T
F
S
8 - 7 p.m.
8 - 7 p.m.
8 - 7 p.m.
8 - 7 p.m.
8 - 7 p.m.
8 - 5 p.m.
8 - 5 p.m.
SOCIALS
INSTAGRAM
FACEBOOK
INFORMATION
ABOUT
CONTACT
CAREERS
LEGAL
PRIVACY POLICY
TERMS OF SERVICE
2026 MAX. ALL RIGHTS RESERVED