Max Terms and Conditions

Effective Date: 24.09.2026

Operated by: Maxvero Limited

Address: LA Bridges Hotel Tumfure, Gombe State.

Email: info@maxveroengineering.com

Phone:+2349162034708

These Terms and Conditions explain the rules that apply when you book, visit or use max. Please read thembefore completing a booking.

By completing a booking after being given access to these Terms, you agree to them.

About max

max provides a calm environment for reading, studying, working, research, learning, conversation, and other approved activities.We may also offer workshops, book discussions, refreshments, and other activities from time to time. A standard booking gives you access to a seat or work area in max. If you want the whole place to yourself for a meeting, workshop, or private event, you will need to make a separate private booking.

Opening Hours

Our current opening hours will be displayed on our website, booking platform, and/or at the premises. Bookings must fall within our operating hours unless we expressly agree otherwise. Opening hours may occasionally change due to public holidays, maintenance, events or circumstances outside our reasonable control.

Booking Your Time

max offers flexible hourly access. You may book for as little as 1 hour or stay for up to 10 hours, subject to availability. Your booking begins and ends at the times shown in your booking confirmation. Please check your booking date, start time, and duration before making payment. A booking is only confirmed once payment has been successfully received and verified.

Prices and Payment

The price shown when you make your booking is the price that applies to that booking. Prices may vary depending on the length of your stay, and longer bookings may benefit from lower effectivehourly rates. Payment must be completed before access is confirmed unless max has agreed otherwise.

If our prices change after you have already made and paid for a booking, the change will not affect thatconfirmed booking

Your Seat

Once your booking has been confirmed, your place will remain reserved for the full period you paid for. We do not operate a grace period that causes you to lose your booking simply because you arrive late. However, we cannot guarantee a particular chair, desk, or position unless this has specifically been included in your booking.

Late Arrival

If you arrive late, your booking will still end at the original scheduled time. For example, if you book from 10:00am to 12:00pm but arrive at 10:30am, your booking will still finish at 12:00pm. Late arrival does not automatically qualify for additional time, a refund or credit for the time missed. Where something genuinely unexpected happens, we will always try to help where we reasonably can.

Rescheduling

If your plans change, you may reschedule your booking once at no extra cost, subject to availability. For standard seat bookings, please let us know at least 3 hours before your booking begins. For private or full-space bookings, please give at least 24 hours’ notice, as these bookings may require additional preparation and are more difficult to rebook at short notice. If you choose a longer booking, you will need to pay the difference. If the new booking costs less, no cash refund will normally be given for the difference. Where something genuinely unexpected happens, we will always try to help where we reasonably can. Once a booking has already started, it cannot normally be rescheduled.

Cancellations and Refunds

You may cancel an advance booking. To qualify for a partial refund, you must give us at least 7 calendar days’ notice before your booking begins. For cancellations made:14 days or more before the booking: a 25% cancellation charge will apply, and 75% will be refunded. 7 to 13 days before the booking: a 50% cancellation charge will apply, and 50% will be refunded. Less than 7 days before the booking: the booking will normally be non-refundable, although our rescheduling option may still apply where available. Where applicable law requires a different outcome, those rights will take priority. Refunds will normally be returned using the original payment method, and processing times may depend on your bank or payment provider.

No-Shows

If you do not attend your booking and have not contacted us beforehand, your booking will remain reserved until its scheduled end time. We will not release your paid place simply because you have not arrived. Any refund request following a no-show will be considered in accordance with the cancellation provisions above and applicable law.

Extensions

If you would like to stay longer, you may request an extension. Extensions are subject to availability and must not interfere with another confirmed booking. The minimum extension is 1 hour. Any extension must be paid for before the additional period begins.

If max Cancels Your Booking

If max cancels your booking or is unable to provide the booking you paid for, we will offer an appropriateremedy.Depending on the circumstances, this may include:

Moving the booking to another suitable time at no extra cost;
Providing credit for another booking; or
Providing a full or proportionate refund.

Your statutory consumer rights are not affected.

Electricity

Reliable electricity is an important part of the max experience, and we will take reasonable steps to maintain electricity during operating hours. However, faults, maintenance, equipment failure, wider electricity-system problems or other unexpected events may occasionally cause interruptions. Where an interruption is brief and does not materially prevent you from using max, it will not normally result in additional time or a refund.

Where a significant failure means we cannot substantially provide the service you booked, please speak to amember of the team and we will provide an appropriate remedy in line with applicable law.

Internet Access

Internet access is included for customers at no additional charge. Our internet service may be provided using Starlink and/or other internet providers. We aim to provide reliable connectivity but cannot guarantee that internet access will be completely uninterrupted or achieve a particular speed at all times. Internet performance may be affected by the network provider, weather, equipment, maintenance, the number of users connected or circumstances outside our control.

Responsible Internet Use

Our internet must be used responsibly and lawfully. You must not use the network to carry out illegal activities, interfere with other users, attempt unauthorized access to systems, spread malicious software or carry out activity that could damage max's network orreputation. We may restrict or disconnect access where necessary to protect our users, equipment or network. You are responsible for the security of your own devices and accounts when using a shared internet connection.

Noise and Consideration for Others

max is intended to be calm and welcoming. Normal conversation is welcome, provided it does not significantly disturb other users. Phone and video calls should normally be taken outside or in any area specifically designated for calls. Headphones or earphones should be used when listening to music, watching videos or playing other audio. Please be considerate of the people around you.

Behavior

Everyone using max should be treated with respect. Abusive, threatening, intimidating, discriminatory, unsafe or persistently disruptive behavior will not beaccepted. You must follow reasonable instructions from max staff relating to safety, noise, cleanliness or the comfort ofother users. Where someone's behavior seriously affects the safety or experience of others, we may ask them to leave. Any decision regarding the unused portion of their booking will be handled fairly and in accordance with applicable law.

Smoking, Alcohol and Illegal Substances

Smoking and vaping are not permitted indoors.

Illegal substances and unlawful activities are prohibited.

Alcohol may only be consumed where expressly permitted by max for a particular event or activity.

Refreshments

Certain basic refreshments may be provided free of charge. Complimentary items are subject to availability and may change from time to time. The availability of a particular drink, biscuit, snack or other item is not guaranteed as part of an hourly booking.

Pre-Ordered Food

Some snacks or meals may be supplied by independent local food partners. Availability, delivery times, ingredients, and menu options may therefore vary.

If you have allergies, intolerances, or particular dietary requirements, please tell us before ordering and checkthe relevant information before consuming any food. Food should be consumed responsibly and in a way that does not disturb other users or damage furniture or equipment.

Books

Books provided by max may be read while using the premises. Where we allow a book to be taken away, separate borrowing conditions may apply. We may require a refundable deposit before a book leaves the premises. The deposit will normally be returned once the book is returned within the agreed period and in reasonable condition, allowing for normal wear. Where a book is lost or seriously damaged, reasonable replacement costs may be deducted from the deposit

Workshops, Book Discussions and Other Activities

max may host workshops, reading sessions, book discussions, tutorials and other activities. Some activities may be included in normal access while others may require a separate booking or payment. Any additional price, duration, capacity limit or special condition will be communicated before you book. External professionals may sometimes deliver activities at max.

Personal Belongings

Please keep your personal belongings with you and take reasonable care of them. max cannot guarantee the security of items left unattended. Nothing in these Terms excludes any responsibility max may have where loss or damage is caused by our negligence, misconduct or another liability that cannot lawfully be excluded. If you find an item belonging to someone else, please give it to a member of staff.

Lost Property

We will make reasonable efforts to keep items handed to us as lost property and return them to their owner. Items that remain unclaimed for an extended period may be disposed of or donated where reasonable. We cannot guarantee the safe storage of lost property indefinitely.

Damage to max Property

Please treat our furniture, books, equipment and facilities with care. You may be required to pay the reasonable cost of repairing or replacing property where damage results from deliberate behavior, recklessness, misuse, or negligence. Normal wear and tear will not be treated as customer damage.

Your Devices and Equipment

You may bring laptops, tablets, phones, chargers and other normal personal work or study equipment. You are responsible for ensuring your equipment is safe and suitable for use.

Please do not connect equipment that could present a safety risk, overload electrical sockets or interfere with max systems.

Photography and Recording

Personal photography is generally welcome provided it does not disturb other users. Please do not deliberately photograph, film or record another customer without their permission. Professional photography, commercial shoots or substantial content-production activities may require prior approval. We may occasionally take general photographs or videos of the premises during events or activities. Where possible, we will let visitors know in advance and provide an opportunity to opt out of being photographed or recorded.

Commercial Activity and Solicitation

You are welcome to work on your business, career, studies or personal projects while at max. However, customers must not aggressively sell products, distribute unsolicited promotional materials or repeatedly approach other users for business without permission. Activities that significantly disrupt the normal use of max may require a separate arrangement.

Safety and Emergencies

Please follow reasonable safety instructions given by max staff. Do not block entrances, exits or walkways. If there is an emergency, fire alarm or other safety concern, follow staff instructions and leave the premises when requested.

Access Requirements

If you have a particular accessibility requirement, please contact us before your visit where possible. We will make reasonable efforts to assist and to explain any limitations of the premises.

Availability of Facilities

Certain facilities, furniture, books, refreshments or services may occasionally be unavailable because of maintenance, damage, demand or other operational reasons. We may make reasonable changes to how the premises are arranged provided those changes do not materially reduce what you purchased.

Events Outside Our Reasonable Control

Sometimes events beyond our reasonable control may affect our ability to operate. These may include severe weather, government restrictions, public disturbances, utility failures, internet-provider outages, fire, flooding or other serious events. Where such an event prevents us from providing a paid booking, we will communicate with affected customers and provide an appropriate rescheduling, credit or refund option in accordance with applicable law.

Promotions and Discounts

From time to time we may offer discounts, promotional prices or special offers. Any special conditions will be clearly communicated when the offer is made. Promotions cannot normally be exchanged for cash and may be subject to availability. Nothing in a promotion overrides rights given to customers by applicable law.

Information We Provide

We aim to ensure that our prices, descriptions, opening hours and other information are accurate. If we discover a significant error affecting your booking, we will contact you as soon as reasonably possible. We will not knowingly misrepresent a service, facility or benefit.

Privacy

When you make a booking or contact us, we may collect information such as your name, telephone number,email address, booking information and payment confirmation.How personal information is collected, used and protected will be explained in our Privacy Policy.

Complaints

If something has gone wrong, please tell us. We would prefer the opportunity to understand the problem and resolve it fairly. You can contact us at:

Email:info@maxveroengineering.com

Phone/WhatsApp: +2349162034708

Address: LA Bridges Hotel, Tumfure, Gombe State

We aim to acknowledge complaints promptly and deal with them fairly. Nothing in these Terms prevents you from exercising any right to make a complaint to the Federal Competition and Consumer Protection Commission or another competent authority.

Our Liability

Nothing in these Terms is intended to remove or restrict any consumer right or liability that cannot lawfully be excluded. max remains responsible where applicable law requires us to be responsible. Subject to applicable law, we are not responsible for losses caused solely by circumstances outside our reasonable control or for losses that could not reasonably have been anticipated when the booking was made. These Terms should not be interpreted as requiring a customer to waive rights relating to negligence, defective service, misleading statements or other protections provided by law.

Changes to Prices and Services

We may change our prices, operating hours, booking options or services as max develops. Changes will not normally alter a booking that has already been confirmed and paid for unless the change isnecessary for legal, safety or operational reasons and an appropriate alternative or remedy is provided.

Changes to These Terms

We may update these Terms from time to time. The version that applies to your booking will normally be the version available when the booking was made. Material changes will be made available through our website, booking system or another appropriate channel.

Severability

If a court or competent authority finds that one part of these Terms is unlawful or unenforceable, theremaining provisions will continue to apply to the extent permitted by law.

No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we have permanently given up the right to enforce it.

Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disagreement should first be raised with max so that both sides have an opportunity to resolve it fairly. Nothing in this section limits a consumer's rights under applicable Nigerian consumer protection law or theirability to approach an appropriate regulator, tribunal or court.

Contact Us

If you have any questions about these Terms, please contact max: